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3 Top Skills for working on the Service Desk

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We spoke to a manager of one of the biggest Ford service centres in the South of England and here is what they had to say that they look for when looking for when interviewing for a new team member!

 

  1. Empathy: In service, you may have to explain to a customer that their vehicle needs some serious work that may cost them quite a bit of money. It’s not a nice conversation to have and you have to take into account the implications this may have for the customer. Being empathetic in this situation is very important!

 

  1. Trustworthy: as you are the front line for the service department it is important that your customers trust you, so, if they ever have any issues in the future they come back and use your dealership to get their work done.

 

  1. Work well under pressure: With high-volumes of customers every day it is important you are comfortable working under pressure and are able to keep a cool head when there is a queue of customers waiting to speak to you!

 

 

Think you have got what it takes to work on the ‘front line’ service desk? Speak to one of our team today!