Senior Service Advisor

SENIOR SERVICE ADVISOR
Basic Salary -Up to £26,000
OTE - £35,000 +
Working Hours - Monday to Friday 8am to 6pm (1-3 Saturdays)
Location - Birmingham
 
Vacancy to be filled by an experienced Senior Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service.  
 
Responsibilities of a Senior Service Advisor
·Take Service Department bookings.
·Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.
·Meeting and greeting service customers and identifying their service requirements
·Updating customers with technical issues
·Dealing with complaints
·Seize opportunities for up selling products
·Support and mentor Service advisors 
·Support in absence of Service manager
 
Skills and Qualifications of a Senior Service Advisor
·Must have previous experience as a Service Advisor
·Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System
·Must be money motivated with confidence in up selling
·Must be fully customer focused, presentable and professionally dressed
·Ability to thrive within a busy service department
·Full clean UK Driving Licence
 
Please contact Chris Gillespie @ Auto Skills with reference job number 43343