Assistant Service Manager

ASSISTANT SERVICE MANAGER

Basic Salary – £28,000pa plus BONUS
Location - Swindon

Vacancy to be filled by an Assistant Service Manager with a flexible and can-do attitude who is always committed to offering quality customer service.

Responsibilities of an Assistant Service Manager

·Improve standards of performance of the service team through effective coaching and performance management
·Planning, controlling and monitoring processes in customer services areas while managing and developing employees
·Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, and cost of sales)
·Monitor and evaluate customer needs and competitor activity in the market, ensuring that marketing campaigns are relevant and targeted
·Ensure accurate recording of all daily operating controls and KPIs
·Make sure premises, tools, equipment and other dealership assets are controlled and used effectively
·Maintain an effective control of expenses in line with agreed objectives by regular examination and review of management accounts and budgets

Skills and Qualifications of an Assistant Service Manager

·Be a confident relationship builder dealing with customers at all levels
·You will need to have had a solid career history to date gained in a main dealer Service department
·You will have an extensive career in aftersales management
·Ability to create a good working atmosphere, enthuse and motivate a team while ensuring that agreed targets are met by the service team
·Demonstrate an entrepreneurial flair to drive the business forward
·Proven ability to deliver high CSI results with a passion for excellent customer service
·Have knowledge of vehicle design, manufacture and legislation
·A full driving licence

Please contact Kelsey White @ Auto Skills or send CV to Kelsey.white@autoskills-uk.com
Tel: 0333 222 5978 (mobile Friendly) 07741 163090 Please reference job number 23362