Service Manager

Cardiff

£37000 - £40000
My Client, a busy Commercial Fleet Company, are looking for a Service Manager or Aftersales Manager for their Depot in Cardiff.

Aim of the Service Manager:

To ensure the effective and efficient management of the activities carried out by the Aftersales Department including service, plant and operational activities, so as to maintain and develop the department function in line with the business needs.

Responsibilities of the Service Manager:
The key duties of the post are as follows
·Manage and control the day to day aftersales activities to ensure that customer requirements, quality and standards are maintained
·Effective management of hours bought and sold including salaries and overtime
·Control workshop costs including repair and maintenance spend and third party repairs in line with agreed budgets
·Oversee the management and development of the Parts department including maintenance of stock levels and parts issue
·Management of the Compliance and Administration Manager for all compliance and Admin procedures
·Ensure Depot health and Safety is adhered to
·Responsible for the management, recruitment and development of all aftersales staff
·Resolve all customer/invoice queries
·Overall control of Mobile Technicians and vehicles including maintenance and repair of their vehicles
·Ensure high levels of service and customer satisfaction are met

Other duties of the Service Manager:
·Management of 3rd Party repair agents for compliance, standards and cost
·Monitor measure and report on workshop plans, issues and achievements within agreed timescales
·Support Sales / Key Accounts team in customer reviews and issue resolution
·Liaise with other Managers so as to understand and support all aspects of the business

Because of the changing nature of the business and its structure, your job description will inevitably change. You will from time to time be required to undertake other activities that fall within your capabilities as directed by the National Aftersales Manager and Engineering Management team.

The ideal Service Manager will have workshop knowledge, ideally have done some work on the tools in a commercial environment. They will also need to have strong administration skills.

The Service Manager will need to have experience of aftersales in a motor trade or fleet trade.

If you feel this Service Manager role is for you and you would like to take this step and join my client then please do not hesitate to contact Danica at AUTOSKILLS UK on 07388 995 018 or email danica.oraf@autoskills-uk.com