£38k - 40k per year
0333 222 5978
about 1 month ago
£38,000pa - £40,000pa
Monday to Friday 45 hours
Our client is looking for a customer service professional within the commercial motor industry to join their successful team as Service Manager. The Service Manager will have a major part to play in achieving success by providing a professional service to all service customers and colleagues.
Responsibilities of a Service Manager / Workshop Manager / Depot Manager / Workshop Controller / Branch Manager
·Manage all Service Department procedures with the aid of Workshop Controller
·Fully support the Workshop Controller, in his daily routine and take control of any ongoing issues.
·Be available to give the Workshop Controller advice and assistance on technical matters
·Ensure all clock cards are reconciled each day for the admin department.
·Ensure service reception and workshop control manage planned events including MOT bookings, PMI’s and services including workshop loading.
·Ensure T card’s system is live and accurate, further, to ensure scheduled bookings show up to two weeks in advance and confirmed both two weeks and two days in advance.
·Ensure the night shift work is confirmed two weeks, two days in advance and on day of booking, all parts for repairs and servicing are on the shelf and marked with the job No.
·Ensure that the work is prioritised, and collection times noted in conjunction with the Workshop Controller.
·Manage and oversee the daily operation of service department, to include daily checks.
·Ensure that service reception has obtained starts up numbers for ALL work, including further updates for all additional work, job cards are opened accurately to include all driver defects, including instruction on collection times. Taking special note of all cash sale customers.
·Take full control of the WIP daily to ensure that every effort is made to ensure the WIP is kept under the KPI levels, questioning all old jobs to ensure prompt close down.
·Ensure warranty and R&M procedures are always adhered to, and correct authority is obtained from the manufacture or R&M provider before any work commences.
·Review all warranty jobs to ensure coded and fully compliant to the manufacture warranty standards before sending for costing.
·Ensure all outstanding campaigns are added to the job sheet on creation, with a copy of the campaign included in the job set. Ensure a second check is carried out for any outstanding campaigns on job completion
·Ensure all service paperwork is completed and available for the customer to view on r2c.
·Monitor in conjunction with the Workshop Controller that all job cards and paperwork is filled in correctly with the required information; jobs sheets completed with clear accurate defect repair information and split times on repairs carried out, parts listed, and sheets signed off.
·Dealing with customer queries and or complaints in a timely manner.
·Ensuring at the end of your shift each day there is a full hand over from you directly of any ongoing issues that need to be aware of.
·Provide quality reports on time and consistent with the current standards.
·Managing, coaching, and motivating employees to ensure that targets and business objectives are met.
·Management of the service department budget.
·Take overall responsibility for depot including: Health & Safety, Housekeeping, Alarm, fire tests etc.
Skills and Qualifications of a Service Manager / Workshop Manager / Depot Manager / Workshop Controller / Branch Manager
·Qualified or skilled Commercial Technician preferred
·Main Commercial Dealership or Large Independent experience
·initiative to think on your feet when met with difficult situations
·Ability to work as a leader as well as still being part of a team
·A commitment to deliver a first-class customer service
·Career driven and ambition to hit targets
·Knowledge to help team members to move forward
·Full UK Driving Licence
Additional Benefits for the Service Manager / Workshop Manager / Depot Manager / Workshop Controller / Branch Manager:
·Increased Holiday Entitlement with Length of Service
·Recruitment Incentive Awards
·Long Service Awards
·Health Care Scheme
·Cycle to Work Scheme
To apply, please send your CV to Sam Barber email@example.com
07717 130 053
Auto Skills UK – See our website for details.
Please quote: 28726