£35k per year
0333 222 5978
about 2 months ago
SERVICE CALL CENTRE MANAGER
Basic Salary - Up to £35,000 DOE + BONUS
Hours - 40 hr week - No weekends
Location - Norwich
Our client is looking for a customer service professional within the motor industry to join their successful team as Service Call Centre Manager. The Service Call Centre Manager will have a major part to play in achieving success by providing a professional service to all service customers and colleagues.
Responsibilities of a Service Call Centre Manager
·Provide exceptional customer service skills and lead by example.
·communicate service and repair work to customers
·Meet targets set by upselling additional products.
·Maximise service department profitability ensuring customer awareness of all available workshop services
·Provide the highest level of customer care and satisfaction.
Skills and Qualifications of a Service Call Centre Manager
·Main Dealership or Large Independent experience
·Initiative to think on your feet when met with difficult situations
·Ability to work as a leader as well as still being part of a team
·A commitment to deliver a first-class customer service
·Career driven and ambition to hit targets
·Knowledge to help team members to move forward
Please contact Beckie Gardner @ Auto Skills or send CV to Beckie.Gardner@autoskills-uk.com
Tel: 0333 222 5978 (mobile Friendly) 07776658452 Please reference job number 36854
We are also looking for candidates with the following skill sets: Vehicle Technicians, Diagnostic Technicians, Mot Testers, Service Advisor, Service CRM's, Parts Advisor, Sales Executives, Receptionists/Hosts and more
Auto Skills UK is recognized as the leading provider of temporary and permanent staffing solutions, from productive trades to senior management.
Our track record and in-depth understanding of the automotive world have earned us a unique position in the recruitment market place, which is both respected and highly regarded by senior management throughout the automotive industry.