Service Advisor
Manchester
£20,000 - £25,000 (DOE)

Shifts:

Will be expected to work 1 week in 4 – Early Shift (07:00 – 15:30)
1 week in 4 – Late Shift (09:30 – 18:00)


My client offers a comprehensive range of commercial vehicles, buses, coaches and industrial engines to operators and companies in the UK.

The Service Advisor role is one of the busiest, most exciting and critical roles in within the site. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding.
Service Advisor Key Tasks:
·The service advisor is responsible for organising and scheduling the service work in the service department.
·Inform the customer who are in queue that they will be helped very soon.
·Inform the customers that their problem will be solved in what time
·Always be ready to provide the information that is asked by a customer.
·Maintain effective communication with customers (internal and external), Service Centre Manager and workshop colleagues
·Ensure the safety and security of people, vehicles and property at all times, reporting any known faults or hazards
·Agree appropriate vehicle collection and delivery arrangements with customers
·Up-sell additional products and services such as service plans and extended warranties to name a few
·Ensure allocated work is correctly programmed and that accurate information is passed to the workshop
·Build positive relationships with the customer updating them frequently and reacting quickly to resolve any issues or variations to promise.
·Sell extra work to the customer, explaining the requirement and selling the benefits, gain authority to proceed


Service Advisor Experience, Skill & Knowledge required:
·Must be highly proactive and self-motivated
·Technical knowledge of motor vehicles an advantage
·Kerridge
·Class 1 or 2 an advantage

To be considered for this Service Advisor vacancy please APPLY NOW or contact Sam at Autoskills UK on 0771 7130 053 or E Mail: sam.barber@autoskills-uk.com