SERVICE ADVISOR

Basic Salary – £21,000 - £24,000 pa plus bonus
Working Hours - Monday to Friday 8am - 5.30pm/ 8.30am - 6pm 1in3 Saturdays 8.30am - 12pm
Location - Stevenage

We are looking for an experienced Customer Service professional to work in a successful car dealership and be part of a busy Service Department team.

Previous Automotive / Service Advisor experience is desirable but not essential.  This is a customer facing position where a methodical and practical approach to solving customer issues is required. If you are not an experienced Service Advisor then training will be given. You will be working as part of a Service Team so ongoing support is also readily available.

Duties include:

·Take Service Department bookings.
·Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.
·Meeting and greeting service customers and identifying their service requirements
·Updating customers with technical issues
·Dealing with complaints
·Seize opportunities for up selling products

Skills and Qualifications of a Service Advisor

·Must have previous experience as a Service Advisor
·Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System
·Must be money motivated with confidence in up selling
·Must be fully customer focused, presentable and professionally dressed
·Ability to thrive within a busy service department
·Full clean UK Driving Licence

In return we can offer:

·Competitive basic salary
·Free parking
·Bonuses of £10k - £12k per year on top of basic salary
·Ongoing continuous professional development

Please contact Dawn Saxby-Willis @ Auto Skills or send your CV to Dawn.saxby-willis@autoskills-uk.com Tel: 0333 222 5978 (mobile Friendly) 07552 244281 Please reference job number 24304