Service Administrator

Location: Avonmouth
Salary: £20,000pa up to £30,000pa + OT
Shifts: Monday to Friday 08:00AM - 17:00PM (Saturday mornings on a rota basis)

My Client, a prestigious commercial dealership are looking to recruit a new Service Administrator for their start of the art depot in Avonmouth.

Objectives of the Service Administrator

To produce an accurate invoice/claim to allow prompt payment
To provide effective day to day workshop administration from job card to invoice
To ensure all scanned job packs meet the manufacturer’s Warranty/R&M standard
To encompass a supportive role within general aftersales activities.

Key Responsibilities of the Service Administrator:

· Audit job card packs in line with manufacturer guidelines
· Ensure all invoiced job packs are scanned in to file director against WIP number
· Submit eskulabs/one link requests as required
· Obtain and update order numbers
· To resolve account queries within 14 days of receipt
· To post and reconcile warranty/R&M payments on a weekly basis
· To resolve R&M/Warranty denials and queries within 5 days
· Maximise available hours to ensure sold hours targets are achieved
· To maintain WIP to agreed levels through out the month
· Ensure WIP remains current and that any aged WIP can be explained
· Ensure all claims submission time frames are adhered to
· Liaise with manufacturer as required via telephone, email etc

Key Performance Measures of the Service Administrator:

· All job cards to be invoiced within 48 hours of completed repair
· R&M/Warranty claims to be submitted within 10 days from repair date
· WIP to remain current and at agreed levels
· Maintain labour sales in line with daily operating controls at all times

Key Requirements of the Service Administrator:

· Motor industry experience is essential, preferably in an administrative role
· Kerridge experience is advantageous but not essential

To Apply please contact Heather Ainsworth @ Auto Skills or send CV to Heather.Ainsworth@autoskills-uk.com Or Call on 07776658452

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