0333 222 5978
11 months ago
SENIOR SERVICE ADVISOR (Automotive)
SALARY BASIC £25,000pa - £30,000pa
BONUS PACKAGE INCLUDES OTE / BONUS
Our busy friendly client is expanding and seeking an experienced automotive Senior Service Advisor to manage all service walk-in enquiries, qualify service, outgoing calls and keep customers updated and happy!
We pride ourselves on Customer Service and have excellent reviews, your role will include liaising directly with customers to arrange services for their vehicles, via inbound calls and walk ins, arranging job cards for technicians using specialist systems, maximising up selling opportunities with customers, offering an outstanding and thorough service for customers. We want someone who is committed to offering consistent excellent customer service.
The key Senior Service Advisor responsibilities in this role are as follows;
·As an experienced Senior Service Advisor, you are responsible to take service department bookings ensuring efficient workshop loading, whilst attending to all customer requirements in an efficient manner.
·To develop and maintain a high degree of departmental and inter departmental co-operation.
·To be pleasant and helpful to customers and colleagues at all times and to ensure that personal appearance is of the highest.
·Ensure flow of work through the workshop is smooth and profitable, allocating workload subject to availability and competence of technicians to maximise productivity
·Build positive relationships with the customer updating them frequently and reacting quickly to resolve any issues or variations to promise.
·Sell extra work to the customer, explaining the requirement and selling the benefits, gain authority to proceed
·Collect customer data for the Service Centre marketing database
·To upsell products and service plans to customers.
·Ensure customer comments are fed back to appropriate people
·Continually communicate with the Service Manager to identify extra work and to monitor progress
·Adhere to company procedures and brand standards.
·Complete invoices accurately, clearly and quickly.
·Check that all authorised work has been completed and charged. Handle all forms of payment accurately.
·Agree appropriate vehicle collection and delivery arrangements with customers
·Ensure allocated work is correctly programmed and that accurate information is passed to the workshop
·Experience using Kerridge, One Link or Pinnacle or similar DMS system
MUST HAVE GREAT CUSTOMER SERVICE, STRONG TEAM LEADER SKILLS, STRONG SALES SKILLS & PREVIOUS AUTOMOTIVE OR/ DEALERSHIP EXPERIENCE!
To apply please express your interest via a call or send your CV to Mandy Grant – email@example.com - Tel: 0333 222 5978 (Mobile Friendly) Mobile - 07717 130052