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Senior Service Advisor

Senior Service Advisor

  • Location

    Bedford

  • Sector:

    Dealership

  • Job type:

    Permanent

  • Salary:

    £24k - 26k per year

  • Contact:

    Cacharel Nightingale

  • Contact email:

    Anna.elford@autoskills-uk.com

  • Contact phone:

    1025

  • Salary high:

    26000

  • Salary low:

    24000

  • Job ref:

    JO0000025991

  • Published:

    7 months ago

  • Expiry date:

    2020-02-13

  • Startdate:

    16/01/2020

  • Consultant:

    #

Senior Service Advisor
Basic Salary – £24,000 - £26,000 DOE + OTE £32,000 uncapped bonus
Working Hours- Monday - Friday 8am - 6pm, rota Saturdays
Location - Bedford

We have an opportunity for a driven, enthusiastic and motivated individual that thrives in a fast paced environment

About the position

The successful candidate for our Senior Service Advisor position will have previous experience in a similar role and proven customer service skills.
You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product.  A large part of the Service Advisor position involves:
·Meeting and greeting customers in a friendly and courteous manner throughout the day.
·Booking vehicles into the technical workshop.
·Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
·Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
·Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
·Adopting a sales approach regarding upsell.
·Maintaining good housekeeping standards and orderly administration of your work.

About our requirements

We expect you to demonstrate some skills that will prove very beneficial in the position, including:
·Customer awareness.
·Ability to work to deadlines and targets.
·Strong teamwork skills.
·Confident and professional communication skills.
·Full driving licence.

Please contact Anna Elford @ Auto Skills or send CV to Anna.Elford@autoskills-uk.com Tel: 0333 222 5978 (mobile Friendly) 07818 581153 Please reference job number 25991