Senior Service Administrator Kent (Strood)


I have an exciting opportunity for a Senior Service Administrator to join a busy Service team in Strood.
Key responsibilities include:-
·Examining job sets to produce customer invoices with correct pricing of labour and parts
·Liaising with workshop and parts staff to resolve internal queries
·Following up final order numbers via phone, fax and email
·Chasing aged Work In Progress
·Inputting and invoicing of third party sublet repairs
·Dealing with customer queries
·Ensuring team achieve monthly targets and agreed levels of Work In Progress
·Developing and maintaining strong customer relationships with new and existing clients
Essential Qualities include:-
·HGV Apprenticeship or City and Guilds qualification
·HGV technical experience
·Good IT skills including Word and Excel
·Experience of dealing with customers both face to face and on the telephone
·Team player
·Good organisational skills and ability to prioritise workloads
·Strong planning, scheduling and follow-up skills
·Ability to promote and maintain strong customer relationships
·Excellent communication skills including written, face to face and telephone, with the ability to communicate with all levels of staff including Directors and customers
·Ability to use own initiative
·Ability to deal with customers in difficult situations
·Problem solving skills
·Ability to work under pressure and achieve monthly targets, with flexibility to ensure these are achieved
·Literacy and Numeracy skills
·Accuracy and attention to detail
·Negotiation skills
·Able to motivate to achieve results
·Business awareness
Desirable Qualities include:-
·Experience of invoicing
Knowledge of Kerridge system

If you believe you have the relevant skills for this role please call Will @ Autoskills UK 07741658532 or apply with an up to date CV.