£17.5k - 22.5k per year
0333 222 5978
2 months ago
Sales Executive Heathrow
I am currently looking to recruit two experienced sales executive for a busy dealership in Heathrow.
·Achieve agreed sales targets and profitability levels for new vehicles
·Sell maximum amount of finance and insurance possible
·Establish new sales contacts and maintain and build existing opportunities with the business sector
·Ensure highest degree of customer satisfaction in order to achieve customer loyalty and retention
·Help Van Centre to achieve industry-leading standards of customer care and process efficiency
·Ensure departmental compliance with company policies and industry guidelines and legislation
·Sales vs. objectives
·Percentage of new and used vehicles financed at the point of sale
·Profit on sales
·Customer satisfaction (CEM)
·Customer retention (repeat purchases)
·Conversion and follow-up rates
Communicates clearly and concisely, both orally and in writing, with customers, colleagues and suppliers of all levels. Actively listens to others views and requests. Obtains information and checks level of understanding through effective questioning techniques. Makes effective use of body language to support their verbal communication.
Able to interact with customers in a professional manner. Identifies and understands customer requirements, and how these can be met through the products and services that are offered through the Van Centre. Able to translate this into actions in order to deliver high levels of customer satisfaction.
Gathers and records verbal and numerical data in a comprehensive and effective manner. Analyses information for completeness and accuracy. Identifies key data, omissions and issues, escalating where necessary.
Approaches tasks and interactions with others in a systematic and structured manner. Supports the implementation and maintenance of proper controls and processes within the department or function. Uses systems efficiently and in accordance with policy. Takes appropriate action where there have been lapses in processes and escalates where necessary.
Develops productive and cooperative relationships with customers and colleagues, through the use of rapport building techniques, empathy and effective interpersonal skills. Approaches sensitive situations with consideration for others and works to achieve constructive outcomes.
Influencing and Negotiating
Able to influence others to accept or agree to their viewpoint or a proposed course of action through the use of convincing and reasonable arguments, supported by the effective use of the key features and unique selling points of relevant products and services. Negotiates fairly and effectively, supporting their position with well reasoned arguments. Develops an approach designed to achieve win-win situations for customers, colleagues, the Van Centre and Brand.
Develops and maintains a level of knowledge on the motor industry and the products and services that are offered through the Van Centre appropriate to their role.
Aligned to the Commercial Vehicles brand values and demonstrates these in their behaviours and approach to people and tasks. Displays honesty and integrity in everything they do.
·Business to Business sales or retail sales environment
·Clean driving licence
·Computer skills, including experience of operating word processing and database packages, email and internet
·Proven track record in delivering excellent customer service
If you believe you have the relevant experience for the above role and are target orientated please call Will @ Autoskills UK or apply with an up to date CV.