£20k per year + bonus
0333 222 5978
3 months ago
Basic Salary £20,000 Depending on experience - OTE £25,000
This is a unique position within a dealership mainly dealing with customers as their last point of contact.
You will ensure that the customer is familiar with their new vehicle, its accessories i.e. Bluetooth, Air Conditioning, Parking Sensors, Satellite Navigation etc, prior to leaving the business
A strong customer service orientated role with a hint of sales included
Responsibilities of a Handover Specialist
As a Handover Specialist you will be working closely with the sales team and delivering a high level of customer experience. Once the sales team have sold a car it will be your responsibility to:
·Track all vehicle orders progressing through the business departments until handover and ensure every vehicle is handed over in a professional and timely manner.
·Keep all customers informed of collection dates and times.
·Must have the ability to manage a diary system.
·Demonstrate vehicle features before the customer leaves our business premises.
·Ensure all paperwork is completed on time and handed into the correct departments.
·Liaising with customers after handover and keeping them happy.
·Must be able to excite all customers on our brand and reputation.
·Ensuring positive customer feedback is met after each handover using internal systems.
·Making sure the car is fully prepared, managing the process to ensure all the work is completed to the agreed timescales.
·Checking all the paperwork is completed to company standards with the customer, from the cars specifications to the finance documents.
Please contact Andy Gosling @ Auto Skills or send CV to email@example.com
Tel: 0333 222 5978 (mobile Friendly) 07775 874670 Please reference job number 28708