PARTS MANAGER ALDERSHOT

I AM CURRENTLY LOOKING TO RECRUIT A EXPERIENCE PARTS MANAGER FOR A BUSY COMMERCIAL DEALERSHIP.




MAIN PURPOSE OF THE JOB:

To establish with the Group After sales Manager and achieve objectives for Parts Department under your control:

1 To effectively co-ordinate the activities of the Parts operation.

2 To market and develop the Parts department in conjunction with Group After sales and Business Development Managers.

3 To directly liaise, negotiate and implement policy in conjunction with the manufacturer.

4 To manage and lead the Parts department, in a way which supports the business objectives of the dealership and compliments the manufacturer’s policies.

5 To deliver a quality of parts and service which meets or exceeds customers’ expectations.

6 To develop the department as profit centre which makes the maximum contributions to the financial success of the dealership.







MAIN RESPONSIBILITIES:

FINANCIAL:

1 To develop the departments’ customer base by formulating and implementing an effective sales plan, in conjunction with other departments and the manufacturer in order to achieve maximum customer retention.

2 To maintain and develop the profitability of the department by closely monitoring all aspects of its performance, including stock holding and customer deliveries, actively seeking opportunities to improve and implementing effective action plans in order to meet planned levels of departmental profit.

3 To ensure that the department has the equipment and facilities required to maximise productivity and conform to relevant legislation in order to maintain constant productivity levels and a legal environment.

4 To ensure the department plays a full and active role in supporting the manufacturer’s 24 hr recovery and warranty policies in order to ensure customers are supported within the manufacturer’s charter.


PERSONNEL:

1 Establish and achieve personal objectives as agreed with Group Aftersales Manager.

2 Encourage setting and follow up of personal objectives with staff by means of monthly/quarterly performance reviews in order to ensure business and personal targets are met in a progressive and consistent way.

3 Recruit, train, supervise; develop all Parts personnel in order to ensure employee job satisfaction, commitment to achievement of business objectives, and retention of technical knowledge.

4 In consultation with Group Aftersales Manger discipline and/or dismiss staff within the Group personnel policy.

5 Ensure that all staff are presentable and correctly dressed at all time to promote the reputation of the dealership.


ADMINISTRATION:

1 Review operating controls with staff each week in order to maintain corporate and manufacturer’s standards.

2 Establish and maintain administrative procedures and policies including; - manufacturer’s order levels
- warranty policy
- cash/payment control
- credit control policy
- parts stocking levels and obsolescence
-WIP

To promote the effective running of the department and dealership.

3 Deal promptly and efficiently with all internal and external correspondence to ensure appropriate attention and response.



HEALTH AND SAFETY:

1 Ensure that all regulations on health and Safety are adhered to by all staff and visitors and conform to Group policy in order to maintain a safe working environment.

2 Ensure that the internal and external appearance of the premises is to the Group Standard to underpin our commitment to a safe and pleasant environment for employees and customers.


CUSTOMER SERVICE:

1 Ensure that the customer reception and displays meet the manufacturer’s quality objectives and staff are developed to achieve maximum customer and own satisfaction.

2 Ensure the highest levels of customer service by training, setting and monitoring of manufacture’s standards.

3 Ensure that all customer complaints are handled to the mutual satisfaction of the customer and the dealership by being involved in all customer complaints within the Parts Department.

4 Initiate/supervise advertising and promotional activity within the departments to ensure maximum awareness and customer appreciation.

5 Merchandise displays regularly and ensure housekeeping standards are to the highest level in order to present an attractive and appropriate appearance to potential customers.