Parts Advisor

Newport

My Client a prestigious Commercial dealership are looking for a Parts Advisor to join their team at their state of the art depot in Newport.

Objectives of the Parts Advisor:

To receive all parts orders, accurately identify requirements and ensure that they are accurately and promptly picked and dispatched.
To ensure that all company policies and procedures applicable to their area of responsibility are adhered to at all times.

Responsibilities of the Parts Advisor:

·Receive all parts orders, interpreting customer and technician requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising of any items which are not stocked or need ordering
·Keeping customer / workshop updated on back-orders and part availability
·Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control for V.O.R orders to be raised
·To maximise sales opportunities through up selling and related selling
·To make up customer orders for dispatch as required ensuring that they match customer order and that any shortages are highlighted, ensuring that all orders taken are fully completed, invoiced and dispatched as scheduled and that the customer is kept fully informed of progress or of any problems
·Ensure that the image and levels of customer service within the department is in line with company standards
·Ensure that all customer complaints are dealt with both speedily and effectively, referring any unresolved problems are referred to the job holder's immediate supervisor
·Handle all internal and external customers and suppliers with courtesy and ensure the brand experience is delivered to all contacts at all times

Performance Measures for the Parts Advisor:

To Maximise sales opportunities both retail and internal
To achieve parts growth

If you think the sound of this Parts Advisor role in this prestigious company are well suited to you and you would like to apply then please contact Danica at AUTOSKILLS UK on 07388 995 018 or email danica.oraf@autoskills-uk.com