£20k - 25m per year
9 months ago
1. MAIN PURPOSE OF JOB
a. To receive and identify stock. To check goods from suppliers.
b. To correctly locate items in the parts department.
c. To ensure accurate identification of customers' needs by means of Computer stock lists.
d. To conduct all transactions with customers with the utmost courtesy.
e. To maximise service sales and profitability by using professional sales techniques
f. To record customer and vehicle details accurately and in full
g. To effectively operate the service department loading system
5. MAIN JOB FUNCTIONS
To ensure Parts and Service counters are manned at all times
a . To ensure that customers need the repairs/servicing detailed on the job card and sign the relevant section in agreement.
b. To ensure customers are advised of all work carried out and of any further or future requirements the vehicle may have for repair or service.
c. To ensure customers are notified of methods of payment prior to collecting vehicles.
d. To collect payment for repairs and service to vehicles.
e. To ensure correct procedures are adopted for verification of payment by cheque, credit card or charge card.
f. To ensure all warranty work has been identified and signed for by the customer.
g. To accurately maintain the service department loading system.
h. To accurately maintain document control systems.
i. To accurately maintain cash/credit accounting systems and ensure security of all payments received.
j To ensure all paperwork, documentation and requisitions are properly recorded within stock control system.
k. To ensure that all credit sales are made to an authorised signatory or approved account.
a. To ensure Parts Manager is kept aware of stock movement.
b. To notify Parts Manager of any difference noted when inspecting incoming goods.
c. . Maintain effective liaison with customers and other members of workshop staff.
d. Maintain effective liaison with other departmental staff where appropriate.
e. Ensure adequate display of promotional material is available for customer use.
f. Ensure feedback of information to appropriate persons of any customer problems.
j. Notify customers where necessary of completion of work.
k. To ensure any interpretation of warranty work and the policy on a warranty claim is clearly identified to the customer.
l. To ensure courteous and cost-effective use of telephone.
m. To ensure a high standard of personal and dealership presentation in the service reception area at all times.
n. To maintain good helpful relationships with all customers and their representatives.
To assist, if required, in any marketing activity as required.
a. To ensure all transactions take place according to dealership policy.
b. To ensure security of all cash and cheques received.