£18k - 20k per year
0333 222 5978
2 months ago
PARTS ADVISOR AT PRESTIGE DEALERSHIP (Automotive)
Basic Salary: £18,000pa - £20,000pa PLUS OTE / BONUS
This role is for people who are charismatic, well-mannered, punctual, well dressed and customer facing.
The Parts Advisor is the first point of contact for our customers who need to be treated with all the respect and care you get from a top retailer.
They call customers in advance of their visit to welcome them and ensure they are clear what they need to bring with them. On arrival, the Parts Advisor will take the customer through all the necessary paperwork ensuring they understand all the technical terms of the work that needs to be carried out.
They are responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle. It is also their responsibility to take payment, sell additional products and follow-up with the customer the following day to ensure they are happy with the work completed.
The Parts Advisor role is one of the busiest, most exciting and critical roles in our dealerships.
The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding.
Like us, you know that customer service isn't just about providing a service - it’s about building warm, trusted relationships.
Duties and Responsibilities
·Can deliver a world class customer experience
·You will need be very well presented
·Compliance to Policies and Procedures
·The ability to up sell additional work and service plans
·Excellent computer literacy and administration skills
·Great organisation and ability to communicate well
·Flexible in approach
·Ability to work within a team frame work
·Ability to take instruction
AN EXCELLENT ATTITUDE, STRONG UPSELLING EXPERIENCE AND SKILLS ARE ESSENTIAL & IDEAL TO HAVE DEALERSHIP OR MOTOR INDUSTRY EXPERIENCE
To apply please express your interest via a call or send your CV to Stefan Wyper – firstname.lastname@example.org - Tel: 0333 222 5978 (Mobile Friendly) Mobile – 07393 231596