Parts Advisor Heathrow

I am currently looking to recruit an experienced parts advisor for a busy dealership in Heathrow.


Objectives

·Maximise parts profitability through the use of professional sales techniques
·Maintain parts stock and stock records
·Process parts orders efficiently
·Ensure the highest level of customer satisfaction
·Contribute to departmental compliance with company policies and industry guidelines

Key Tasks

Objective: Maximise parts profitability through the use of professional sales techniques
·Maintain an up-to-date knowledge of new or updated parts via Desktop, and ensure parts bulletins, lists and catalogues are read and stored.
·Remain aware of seasonal requirements and of parts needed in the event of a Volkswagen Commercial Vehicle recall or special offer in the Parts Department.
·Qualify customer needs and recommend appropriate products, services.
·Sell additional parts and services in a professional manner.
·Attend training courses to develop job-related knowledge.
·Liaise with the Parts Manager to monitor lost sales for inventory control.

Objective: Maintain parts stock and stock records
·Ensure all stock is kept securely and in good condition.
·Maintain stock control and guard against any unauthorised removal of parts stock.
·Ensure all incoming deliveries are checked and placed in the correct bins and any discrepancies reported to the parts manager.
·Ensure that a receipt, payment or authorised signature is obtained for all parts stock issued.
·Assist the Parts Manager in all aspects of stocktaking.

Objective: Process parts orders efficiently
·Ensure all paperwork, documentation and parts requisitions are completed accurately.
·Ensure all credit sales transactions are to an authorised signatory or approved account, and cash and cheque payments are received and stored securely.
·Place special orders as necessary, balancing the needs of economy and speed of delivery according to parts manager guidelines.
·Source the availability of additional parts from outside the Van Centre.
·Search for part numbers using the Electronic Parts Catalogue (EPAC, ETKA).

Objective: Ensure the highest level of customer satisfaction
·Satisfy customer requirements by identifying parts accurately.
·Answer customer queries regarding parts warranties in a manner that is easily understood.
·Provide accurate parts quotations to all trade and retail customers and communicate special offers.
·Receive customers promptly and courteously.
·Develop and maintain excellent relationships with customers by meeting and exceeding their expectations.
·Maintain accurate customer records, including the Parts Club member’s database.
·Handle dissatisfied customers calmly and ensure that all customer complaints are brought to the attention of the Parts Manager.

Objective: Contribute to departmental compliance with company policies and industry guidelines
·Ensure that Volkswagen Commercial Vehicles parts department standards and processes are adhered to.
·Ensure the department is kept clean and tidy.
·Ensure the correct recycling of all disposed and damaged items in line with environmental regulations.
·Ensure Volkswagen Commercial vehicles procedures and standards relating to recycling/exchange units are adhered to.
·Adhere to all Health and Safety and Company policies and procedures.


Key Competencies

Communication
Communicates clearly and concisely, both orally and in writing, with customers, colleagues and suppliers of all levels. Actively listens to others views and requests. Obtains information and checks level of understanding through effective questioning techniques. Makes effective use of body language to support their verbal communication.

Customer Focus
Able to interact with customers in a professional manner. Identifies and understands customer requirements, and how these can be met through the products and services that are offered through the Van Centre. Able to translate this into actions in order to deliver high levels of customer satisfaction.

Analytical Ability
Gathers and records verbal and numerical data in a comprehensive and effective manner. Analyses information for completeness and accuracy. Identifies key data, omissions and issues, escalating where necessary.

Effecting Control
Approaches tasks and interactions with others in a systematic and structured manner. Supports the implementation and maintenance of proper controls and processes within the department or function. Uses systems efficiently and in accordance with policy. Takes appropriate action where there have been lapses in processes and escalates where necessary.

Relationship Building
Develops productive and cooperative relationships with customers and colleagues, through the use of rapport building techniques, empathy and effective interpersonal skills. Approaches sensitive situations with consideration for others and works to achieve constructive outcomes.

Influencing and Negotiating
Able to influence others to accept or agree to their viewpoint or a proposed course of action through the use of convincing and reasonable arguments, supported by the effective use of the key features and unique selling points of relevant products and services. Negotiates fairly and effectively, supporting their position with well reasoned arguments. Develops an approach designed to achieve win-win situations for customers, colleagues, the Van Centre and Brand.

Commercial Awareness
Develops and maintains a level of knowledge on the motor industry and the products and services that are offered through the Van Centre appropriate to their role.

Brand Alignment
Aligned to the Commercial Vehicles brand values and demonstrates these in their behaviours and approach to people and tasks. Displays honesty and integrity in everything they do.



Experience
·Previous motor industry experience desirable
·Computer skills, including experience of operating word processing and database packages, email and internet
·Proven track record in delivering excellent customer service desirable
·Experience in handling stock desirable




Salary is depending on experience.


If you believe you have the relevant skills for the above role please call Will @ Autoskills UK 07741658532 or apply with an up to date CV.