Customer Service Advisor

My client, Multinational Blue Chip Company is looking to employ an experienced Customer Service Specialist / Service Advisor / Service Administrator / Workshop Administrator to join their State of the Art premises in the Midlands.

The Scope Of The Role:

The Customer Service Specialist / Service Advisor / Service Administrator / Workshop Administrator is responsible for service delivery to our top VIP customers. The key responsibilities are to service the VIP customers & act as a single point of contact for all requests.

The Customer Service Specialist / Service Advisor / Service Administrator / Workshop Administrator needs to deliver excellent customer service & make the right cost decision to ensure the maintenance budget is adhered to.

Responsibilities of Customer Service Specialist / Service Advisor / Service Administrator / Workshop Administrator:

·Raise Work Orders, ensure accurate coding, check maintenance history, validate & authorize additional work, follow up on pending Work Orders related to termination of FleetCare.
·Execute on account plans
·Accurate follow up on rebill process, obtain Purchase Order & apply customer markups.
·Ensure Services pricing is in line with the agreed vendor pricing
·Demonstrate leadership qualities
·Attend meetings and participate
·Time management skills

Required Competencies:

·Interpersonal Skills: Able to successfully interact with others on different levels. Give support to customers & colleagues. Able to share information in an honest & open manner with integrity
·Negotiation Skills: Able to negotiation, to achieve best results with vendor.
·Customer Excellence: Service customers with a positive, professional & a 'can do' attitude. Understands customer requirements & TIP’s capability to meet & exceed these requirements. Responds in a promptly & efficiently manner to customer queries & issues. Performs standard customer related tasks in a consistent & efficient fashion.
·Product & Services Knowledge: Understand how the product relates to the level of service for the customer & able explain the components & the benefits.
·Process Knowledge: Correct use of business systems & Standard Operation Procedures. Deliver improvement ideas to the Customer Service Assistant Manager.
·Budget Management (P&L Skills): Understand impact of correct Fleet Management & activity coding. Able to challenge costs & identify opportunities to recharge, reduce costs & manage fair, wear & tear. Actively seeks opportunities for cost control & flag to manager.
·Communication Skills: Is articulate & easy to understand. Is clear & concise in both oral & written communications.
·Time Management: Able to prioritize & organize tasks, so able to multi task. Make use of business systems to effectively manage the flow & storage of information. Also uses the business administrative procedures & processes to complete all administrative requirements. Ensures information is easily accessible to others & all tasks are completed in a timely manner

So if you are a Customer Service Specialist / Service Advisor / Service Administrator / Workshop Administrator would like a career with a Multinational firm who offer job satisfaction and the opportunity and guidance to progress your career, then do not delay in applying.

Call Dudley at AUTOSKILLS UK on 07387 100 559