£20k per year
21 days ago
CUSTOMER SUPPORT EXECUTIVE
Salary – £20,000pa Plus Bonus
Working Hours – Monday to Friday
Location – Chelmsford
Our client is seeking a Customer Support Executive for their busy dealership based in Chelmsford
The purpose of this role is to combine excellent Customer Service skills with strong communication skills to deliver an effortless experience for customers.
Working in an environment where you will need to demonstrate the ability to multi-task a busy workload and work under pressure to achieve objectives and meet targets. Problem solving and building relationships are an important part of this role.
Responsibilities of a Customer Support Executive:
·Taking calls and directing leads to the Sales Executives.
·Building and managing relationships effectively with customers, drivers, suppliers and colleagues.
·Dealing with and resolving inbound enquiries and complaints by email and phone.
·Proving written and verbal communication skills to deliver first time resolutions, ensuring the correct advice is given first time.
·Liaising with suppliers and colleagues to proactively resolve queries and complaints.
·Developing your knowledge by fully understanding all products, services, processes and customer contracts.
·Keep up to date with Market conditions, industry knowledge and organisational changes
Skills and Qualifications of a Customer Support Executive:
·At least 1 years’ experience of working in a customer service, shared service centre or contact centre environment. Ability to listen to the customer to understand their needs.
·Strong administration, preparations, planning and organisational skills.
·Demonstrate a professional, positive and flexible approach at all times.
·Experience of working in a target-driven, fast paced and challenging environment.
·Demonstrates the ability to take initiative and make decisions as required.
Please contact Anthony Foulston @ Auto Skills or send CV to firstname.lastname@example.org
Or call - 0333 222 5978 (mobile friendly) 0738483464 Please reference job number 28618