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Customer Service Advisor

Customer Service Advisor

  • Location

    Poole

  • Sector:

    Bodyshop & Accident Repair

  • Job type:

    Permanent

  • Salary:

    £17k - 22k per year

  • Contact:

    Ben Price

  • Contact email:

    ben.price@autoskills-uk.com

  • Contact phone:

    0333 222 5978

  • Salary high:

    22000

  • Salary low:

    17000

  • Job ref:

    JO0000013954

  • Published:

    2 months ago

  • Expiry date:

    2018-09-06

  • Startdate:

    09/08/2018

  • Consultant:

    #

Customer Service Advisor – Automotive

Are you a successful Service Advisor or Aftersales Executive looking for a new challenge?

Due to continuing business success and growth of our client we now have a fantastic opportunity available for a Service Advisor to join our team.

Service Advisor key responsibilities:

  • Establish rapport with and provide outstanding care to the customer
  • Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products
  • Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency
  • Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles
  • Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
  • Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary
  • Produce customer invoices
  • Arrange/collect payment from customers over the telephone or in person


Experience:

  • Previous experience in a similar role is essential
  • A passion to deliver a high standard of customer service
  • Excellent telephone and face-to-face communication skills
  • Administration skills, be able to use computers with confidence and the ability to organise and prioritise work

If you are looking to join a growing company that can offer excellent rewards, then you need to apply for this position now.

Please contact Ben @ Auto Skills or send CV to ben.price@autoskills-uk.com
Or Call - 07741163614 / 0333 222 5978 (mobile friendly)