We are looking to bring fresh thinking into our business which will support our transformation into the bodyshop of the future. We work in a fast moving and rewarding environment, where we challenge traditional thinking to make us stand apart from our competitors.

We are now looking for a committed, customer focused Customer Consultant.  

Requirement /Experience

• Parts ordering / receipting capability
• Knowledge of insurance principles (desirable)
• Driving experience with the ability to drive all types of customer vehicles car or long wheel based vans auto or manual 

• Clean Full UK Drivers licence 
• Prepared to wear company uniform 
• A strong customer focussed background

• Organisational skills

• Experience of Customer Tracking/Payments system or/and IT literate/ Element of cash handling

Hours of work

• Monday and Friday working hours are 8:00 – 17:00  ½ hour unpaid lunch break  
• Overtime may be requested to meet business needs 
• A degree of flexibility around the hours, will be a requirement of this role as finishing time can not always be guaranteed due to the nature of the job (on the road / traffic) 

Key tasks 

• To be the face to our customers, demonstrate our values and work to our principles

• To be a supportive and active team member and to carry out duties in the following areas using all available tools as needed:-

• Customer Service – Strong communication skills
• Parts –  Parts ordering/receipting capability
• Planning transportation
• To work as part of the Solus team to ensure that vehicles are collected, repaired and returned to customers

• To work using your own initiative and prioritise duties as agreed with the site leaders to drive high levels of customer satisfaction at all times.
• To develop relationships with external suppliers and internal business areas