Aftersales Advisor (Service and Parts)
Salary up to £20,000pa plus Bonus/OTE up to £21,000pa
Location: Swansea

We have a fantastic opportunity for someone with Parts and Service experience to join our large, franchise dealership. The be considered for this role, you will need to show evidence of Service and Parts experience within an automotive industry.

The ideal candidate will be time efficient, consistent and always professional. Working between two busy departments means it is vital that you are able to multi-task and remain calm in high pressured environments. Someone with warranty background would be an advantage as you may get involved in this side of the Dealership.

General Duties;
·To take bookings, ensuring efficient workshop loading whilst attending to Customers’ requirements with a realistic and professional manner
·To communicate well within departments
·To be pleasant and helpful to Customers and Colleagues at all times
·Ensure work is being done within realistic time frames, and updating the Customer throughout the process
·Build positive relations with both Trade and Retail customers
·To Upsell products to customers
·Ensure customer feedback is fed to the appropriate people
·Follow company procedures and standards
·Use online system to update all information
·Invoice customersChecking in deliveries of Parts, and ensure that all orders are correct and safe to use
·Put all Parts into stock, front counters and onto displays
·Put all needed Parts onto work stations of the Workshop for the days jobs
·Order any parts needed
·Exchange and Return any incorrect Parts
·Telephone, Email and Customer based for queries and orders
·Use systems such as Kerridge to load all information onto online systems
·Upsell extra parts to customers - Trade and Retail

Essentials;
·Previous Parts and Service Experience
·Warranty Experience - Desired
·Organised
·Methodical
·Time Efficient

To apply, please call or send your cv to Elysha Willis – elysha.willis@autoskills-uk.com
Tel: 0333 222 5978 (mobile friendly) Mob: 07554 419 453