Aftersales Advisor
Salary up to £22,000pa plus OTE up to £25,000pa
Location: Stoke On Trent

We have an exciting opportunity available for an experienced Service and/or Parts Advisor looking to join our growing Car Dealership.

This Dealership specialises in providing quality services across all departments. Full of knowledge and experience, their staff create friendly and welcoming atmospheres for new colleagues and customers.

To be considered for this role, you will need to be either an experienced Service Advisor or Parts Advisor. If you have experience in both, this will be great, as you will be covering both departments. The ideal candidate will be efficient, customer focused, presentable and approachable.

Aftersales Advisor General Duties;
·Checking in deliveries of Parts, and ensure that all orders are correct and safe to use
·Put all Parts into stock, front counters and onto displays
·Put all needed Parts onto work stations of the Workshop for the days jobs
·Order any parts needed
·Exchange and Return any incorrect Parts
·Telephone, Email and Customer based for queries and orders
·Use systems such as Kerridge to load all information onto online systems
·Upsell extra parts to customers - Trade and Retail
·To take bookings, ensuring efficient workshop loading whilst attending to Customers’ requirements with a realistic and professional manner
·To communicate well within departments
·To be pleasant and helpful to Customers and Colleagues at all times
·Ensure work is being done within realistic time frames, and updating the Customer throughout the process
·Build positive relations with both Trade and Retail customers
·To Upsell products to customers
·Ensure customer feedback is fed to the appropriate people
·Follow company procedures and standards
·Use online system to update all information
·Invoice customers

Aftesales Advisor Essentials;
·Previous Service and/or Parts experience within a Car Dealership
·Efficient
·Customer focused
·Presentable
·Approachable

To apply, please call or send your cv to Elysha Willis – elysha.willis@autoskills-uk.com
Tel: 0333 222 5978 (mobile friendly) Mob: 07554 419 453