AUTOMOTIVE WARRANTY / SERVICE ADMINISTRATOR (CAR DEALERSHIP)
BASED IN OXFORD
SALARY UP TO £24,000pa (Salary dependent on experience)

We are currently seeking an experienced Warranty Administrator / Service Administrator to join a very busy team. Someone who can train to become responsible for submitting our warranty claims but can also help with daily department preparation, customer follow up calls and emails, monitoring and recording customer satisfaction responses, dealing with issues or complaints that arise from those responses, filing and other admin duties that arise.

This is a crucial role which provides administrative support to ensure full compliance with all manufacturer warranty systems and minimise the risk of warranty audit failure.

Warranty Administrator Duties & Responsibilities:

·To comply with manufacturer warranty submission times without exception
·Monitor claim progress through accessing manufacturer systems at least on a weekly basis
·To carry out dealership warranty audits in line with the agreed timetable.
·Prompt action must be taken to resolve issues identified before manufacturer audits take place
·Maintain good working relationship with manufacturer warranty department
·Regularly check manufacturer warranty bulletins for any new developments and promote best practice across the division
·Apply the manufacturer’s warranty and goodwill policy and procedures correctly to achieve the highest level of customer satisfaction
·Submit accurate warranty and goodwill claims on a daily and weekly basis
·Monitor daily and weekly warranty reports
·Help retailer to achieve industry-leading standards of process efficiency and cost control
·Ensure compliance with company policies and industry guidelines
·To ensure that all warranty claims submitted comply with manufacturers’ published manuals/repair time schedules and all invoices on the warranty debtor accounts are legitimate claims
·This busy role involves a lot of liaison with the dealerships and manufacturers.

Warranty Administrator Skills & Qualifications

The ideal candidate should be computer literate with good communication skills. You will need to be extremely organised along with the ability to manage the workload efficiently. Experience working within the motor industry is essential.

Must have Automotive / Motor Trade experience!

To apply please call or send your CV to Laura Gill – laura.gill@autoskills-uk.com - Tel: 0333 222 5978 (Mobile Friendly) Mobile - 07775 874 67