SERVICE ADVISOR & PARTS ADVISOR (Main Car Dealership)
Salary up to £20,000 + OTE £23,000 (Salary dependent on experience)
Location: WATFORD

DO YOU HAVE CAR FRANCHISE AND STRONG CUSTOMER SERVICE EXPERIENCE?

An exciting opportunity has arisen in a family run dealership to cover both service and parts within an ever evolving brand.
The successful applicant will have Dealership experience, be able to deliver high levels of customer care both face-to-face and on the telephone, work well in a team and under their own initiative and thrive under pressure working to tight deadlines and be confident in up-selling in order to maximise bonus opportunities.

This position would be ideal for a highly ambitious parts advisor looking to branch into a service advisor position

Service / Parts Advisor Duties and Responsibilities

·This is a 50 / 50 split role, where you will be working within both the service and parts department
·The Service / Parts Advisor is the first point of contact for our customers who need to be treated with all the respect and care you get from a top retailer.
·They call customers in advance of their visit to welcome them and ensure they are clear what they need to bring with them.
·On arrival the Service / Parts Advisor will take the customer through all the necessary paperwork ensuring they understand all the technical terms of the work that needs to be carried out.
· The Service / Parts Advisor role is one of the busiest, most exciting and critical roles in our dealerships.
·Parts that require ordering are obtained as quickly and economically prudent to do so.
·All parts to be recorded prior to the Technician receiving them and booked out through the computer terminal as soon as possible.
·All stock and orders to be checked against delivery and advice noted and located.
·All warranty labels to be checked against parts and discrepancies notified to Service.
·Labels to be attached to parts, recorded, packaged and stored in designated area.
·To record and report any stock discrepancies to the manager
·To attend an annual stock check and also required to do perpetual stock checks all year around as required
·The role holder acts as the relationship manager between the customer and the workshop, ensuring customer satisfaction levels are outstanding.

Service / Parts Advisor Duties and Responsibilities

·Can deliver a world class customer experience
·Automotive / Main dealership experience
·Compliance to Policies and Procedures
· Excellent computer literacy and administration skills
·Great organisation and ability to communicate well
·STRONG UPSELLING EXPERIENCE AND SKILLS ESSENTIAL

To apply please express your interest via a call or send your CV to Lucy Joy –lucy.joy@autoskills-uk.com - Tel: 0333 222 5978 (Mobile Friendly) Mobile - 07393 231596