Service Manager- Automotive
Salary: £40,000 OTE + upto £50,000
Location: Newbury


Service Manager Key Job Duties:

Talk and listen to customers to build rapport, understand their needs and guide them towards the product/service that will best meet their needs
Provide estimates for servicing and repairs, ensuring that the customer is fully aware of the likely costs and time-scales involved and setting expectations accordingly
Schedule work to meet customer requirements, taking into account workshop/bodyshop utilisation targets, job complexity and parts availability.
Encourage the sale of genuine parts and accessories whenever possible
Agree vehicle delivery/collection or loan car arrangements
Co-ordinate workshop activity to deliver agreed work
Invoice customer on completion of work
Update customer database to maintain accurate records of work carried out to aid future prospecting
Work with colleagues and other teams across the centre to provide a seamless service to customers
Manage KPI's and drive profits

Service Manager Person Specification:

The successful candidate for this role should:
Have solid Service Management experience
Demonstrate figures
Be able to demonstrate excellent levels of customer service
Have excellent planning and organisational skills
Possess a full UK driving licence


****PREVIOUSE MAIN DEALERSHIP EXPERINCE PREFFERABLE****

To apply for this Service Manager role please send your CV to. Laura Gill laura.gill@autoskills-uk.com - Tel: 0333 222 5978 (Mobile Friendly) Mobile – 07775 874 670