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Service Contact Centre Advisor

Service Contact Centre Advisor

  • Location

    Lincoln

  • Sector:

    Dealership

  • Job type:

    Permanent

  • Salary:

    £20k per year + 30000

  • Contact:

    Lizzie Stefanec

  • Contact email:

    elysha.willis@autoskills-uk.com

  • Contact phone:

    0333 222 5978

  • Salary high:

    20000

  • Salary low:

    20000

  • Job ref:

    JO0000018312

  • Published:

    about 5 years ago

  • Expiry date:

    2019-03-11

  • Startdate:

    11/02/2019

SERVICE CONTACT CENTRE ADVISOR
Automotive Service Contact Centre Advisor required for our automotive client based in Lincoln.

Basic Salary up to £20,000pa plus BONUS & OTE up to £30,000pa

·Are you confident on the telephone?
·Do you possess a can-do attitude?

Our client, requires a Service Contact Centre Advisor with a can-do attitude to join their growing, proactive team. We want someone who is always energetic and committed to offering quality customer service.

As Service Contact Centre Advisor, you will be responsible for outbound service bookings to new and existing customers. Appoint existing customers due for service, follow up with customers after vehicle health checks and receive inbound service bookings, whilst attending to all customer requirements to the expected standards. This will include identifying customers service requirements, updating customers with technical issues, dealing with complaints, along with seizing opportunities for up selling products. The Service Contact Centre Advisor will be dealing with on average 150 calls per day, for this reason previous experience in a telephone role is essential.

Working hours 8am – 6pm Monday to Friday. Saturdays (1 in 3) 9am – 1pm

Essential Skills & Qualifications for a Service Contact Centre Advisor

·Must have 3 years experience in a telephone role
·Must be money motivated with confidence in up selling
·Must be fully customer focused, presentable and professionally dressed
·Ability to thrive within a telephone environment
·Full clean UK Driving Licence

To apply please call or send your CV quoting Service Contact Centre Advisor 18312 to Elysha Willis
elysha.willis@autoskills-uk.com
Tel: 0333 222 5978 (Mobile Friendly) Mob: 07554 419453

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