£18k per year
0333 222 5978
9 months ago
SERVICE ADVISOR (Automotive)
SALARY PACKAGE / BONUS PACKAGE £18,000
BENEFITS: Pension & Excellent Staff Discounts!
Our busy friendly client is expanding and seeking an Automotive Service Advisor to manage all service, front desk and incoming calls. Looking at upselling and providing customers with great benefits. Liaising with technicians, arranging job cards and offering an outstanding customer service!!
If you are customer focused and target driven…. This is the position for you to build your skills and develop your career.
The key responsibilities in this role are as follows;
·To take service department bookings ensuring efficient workshop loading, whilst attending to all customer requirements in an efficient manner.
·To develop and maintain a high degree of departmental and inter departmental co-operation.
·To be pleasant and helpful to customers and colleagues at all times and to ensure that personal appearance is of the highest.
·Ensure flow of work through the workshop is smooth and profitable, allocating workload subject to availability and competence of technicians to maximise productivity
·Build positive relationships with the customer updating them frequently and reacting quickly to resolve any issues or variations to promise.
·Sell extra work to the customer, explaining the requirement and selling the benefits, gain authority to proceed
·Collect customer data for the Service Centre marketing database
·To upsell products and service plans to customers.
·Ensure customer comments are feedback to appropriate people
·Continually communicate with the Service Manager to identify extra work and to monitor progress
·Adhere to company procedures and brand standards.
·Complete invoices accurately, clearly and quickly.
·Check that all authorised work has been completed and charged. Handle all forms of payment accurately.
·Agree appropriate vehicle collection and delivery arrangements with customers
·Ensure allocated work is correctly programmed and that accurate information is passed to the workshop
·Experience using Kerridge, One Link or Pinnacle or similar DMS system
AUTOMOTIVE OR DEALERSHIP OR LARGE INDEPENDENT GARAGE EXPERIENCE IS WELCOME!
To apply please express your interest via a call or send your CV to Kelsey White – firstname.lastname@example.org - Tel: 0333 222 5978 (Mobile Friendly) Mobile - 07741163090