SERVICE ADVISOR
Salary up to £22,000pa - £25,000pa + OTE / Bonus (Salary dependent on experience)
Location: WATFORD

DO YOU HAVE AUTOMOTOVE / MOTOR INDUSTRY AND STRONG CUSTOMER SERVICE EXPERIENCE?

An exciting opportunity has arisen in a family run dealership for a service advisor within an ever evolving brand.
The successful applicant will have automotive experience, be able to deliver high levels of customer care both face-to-face and on the telephone, work well in a team and under their own initiative and thrive under pressure working to tight deadlines and be confident in up-selling in order to maximise bonus opportunities.

This position would be ideal for a highly ambitious parts advisor or a sales executive looking to branch into a service advisor position

Service Advisor Duties and Responsibilities
·As the Service Advisor is the first point of contact for our customers who need to be treated with all the respect and care you get from a top retailer.
·They call customers in advance of their visit to welcome them and ensure they are clear what they need to bring with them.
·On arrival the Service Advisor will take the customer through all the necessary paperwork ensuring they understand all the technical terms of the work that needs to be carried out.
·The Service Advisor role is one of the busiest, most exciting and critical roles in our dealerships. Ensuring all job cards are raised accurately, detailing the work needed and ensuring that they have met the manufacturers’ standards required for warranty.
·Ensuring all customers have sufficient credit to enable all work advised to be carried out and authorities for work to be carried out are gained, where applicable.
·Ensuring all work has been carried out as detailed and charged for.
·Keeping customers updated of any changes to agree completion times and additional work required.
·Ensuring a consistent level of excellent customer service in line with company and manufacturer standards.
·Providing customers with accurate estimates and invoices, whilst fully explaining the work carried out by the service department.
·Ensuring that the service reception is staffed at all times to be able to greet customers at any time during business opening hours.
·Selling additional products, services and repair work in a professional manner and within set targets.
·Identifying any areas of lost sales and revenues and bringing them to your line manager’s attention.

Service Advisor Duties and Responsibilities
·Can deliver a world class customer experience
·Automotive / Main dealership experience
·Compliance to Policies and Procedures
·Excellent computer literacy and administration skills
·Great organisation and ability to communicate well

To apply please express your interest via a call or send your CV to Mandy Grant – mandy.grant@autoskills-uk.com - Tel: 0333 222 5978 (Mobile Friendly) Mobile - 07717 130052