£26k per year
14 days ago
Salary: £26,000pa Basic + REALISTIC OTE TO £35,000pa
Location: WEST LONDON
ARE YOU TARGET DRIVEN & HAVE GREAT CUSTOMER SERVICE SKILLS, IF SO, PLEASE APPLY!
Our client, a well respected franchise dealership based in West London is an experienced service advisor with a fantastic attitude and a natural ability to learn and grow within their company.
Our client is looking for enthusiastic individuals of which a strong and unforgettable service is paramount when dealing with customers. You will need to have prior experience working within a motor trade background as you will be liaising with the workshop with customer queries, enabling a smooth running of the service department. In return you will be awarded with a realistic bonus based on customer satisfaction and up sells.
This is a fantastic brand to be a part of and offer strong training and leadership programmes which will enable you to grow and learn within the group!
SERVICE ADVISOR DUTIES & RESPONSIBILITIES
·Interpreting customer concerns and comments and liaising with technicians.
·Liaison with customers and up selling any additional work and services required
·Greeting customers, scheduling services and bookings
·Estimating time and costs associated with repairs and maintenance
·Handling customer complaints ,queries and feedback and relating it back to the relevant departments
·Organising work load and meeting daily targets
SERVICE ADVISOR SKILLS AND QUALIFICATIONS
·Kerridge or 1 link knowledge required
·Main dealership / Franchise Automotive experience
·Good communication / organisational skills
·The ability to gather technical information and relay it in a way that customers will understand
DEALERSHIP/AUTOMOTIVE/LARGE INDEPENDENT GARAGE EXPERIENCE ESSENTIAL!
To apply or express your interest in this service advisor role, please call or send your CV to Mandy Grant - email@example.com Tel: 0333 222 5978 (Mobile Friendly) Mobile - 07717 130052