Connecting linkedin

Banner Default Image New

Service Advisor

Service Advisor

  • Location

    Westbury

  • Sector:

    Truck & Bus

  • Job type:

    Permanent

  • Salary:

    £20k - 23.5k per year

  • Contact:

    Sky Seraphin

  • Contact email:

    heather.ainsworth@autoskills-uk.com

  • Contact phone:

    0333 222 5978

  • Salary high:

    23500

  • Salary low:

    20000

  • Job ref:

    JO0000019302

  • Published:

    about 5 years ago

  • Expiry date:

    2019-04-11

  • Startdate:

    14/03/2019

Service Advisor - Westbury
Salary - £20,000 up to £23,500
Shifts – Mon to Fri 7am – 6pm

Objectives for Service Advisor position
To control and maximise all van service & MOT bookings across all sites.

To ensure that all phone calls are answered within the appropriate time frame in a courteous and professional manner; ensuring all aspects of the customer journey are completed.

Responsibilities for the Service Advisor:

·To answer inbound telephone enquiries within three rings as per manufacturer expectation and greet the customer with the appropriate salutation.
·To take all van service & MOT bookings via telephone for all sites
·To receive and communicate My Van Service bookings, within 1 hour average acceptance time.
·To use compass to monitor Van Uptime bookings and proactively contact the customer with appropriate service offerings.
·Obtain from the customer booking all necessary details in respect of work required, to include mileage and complimentary VHC.
·Use workshop loading to schedule the booking; ensuring that work is capable of completion in line with customer’s requirements.
·To ensure that any customer mobility requirements are offered at point of booking and if required maintain appropriate schedules for courtesy vehicles and collection and delivery drivers.
·Customers to be offered an estimate for work booked using SPPS & XPP.
·To validate and update customers details on CRM or for new customers, create a record
·To raise job packs using XPP for each vehicle, ensuring that all required supporting documentation/checks have been completed and recorded.
·To confirm customer payment terms/account.
·To liaise effectively liaise with the service and parts teams regarding customer requirements.


Skills and requirements for the Servise Advisor:


·Practical experience in an After Sales environment.
·Ability to verbally communicate clearly, professionally in a friendly manner and succinctly via telephone.
·Ability to use all appropriate modules Autoline, particularly workshop loading, XPP & SPPS, Pro 4
·Ability to identify and differentiate between the various LCV models and lines.
·Ability to ask diagnostic questions of reported defects based on customer description.
·Should possess excellent listening skills and strong organisational skills.

To Apply please contact Heather Ainsworth @ Auto Skills or send CV to Heather.Ainsworth@autoskills-uk.com
Or Call on 07776658452