Bury St Edmunds
+ OTE £28,000
0333 222 5978
2 months ago
Service Advisor (Automotive)
Salary: £20,000 - £24,000 basic + OTE £28,000pa
Location: Bury St Edmunds / Suffolk
·ARE YOU AN EXPERIENCED SERVICE ADVISOR WITHIN THE AUTOMOTIVE INDUSTRY?
·ARE YOU CUSTOMER DRIVEN AND APPROAHABLE IN YOUR CUSTOMER SERVICE SKILLS?
IF SO, THIS ROLE IS FOR YOU!
Our client is expanding and is seeking an experienced Automotive Service Advisor to manage all service walk-in enquiries, qualify service, outgoing calls and keep customers updated and happy. We want a passsionate and friendly individual who is committed to offering consistent excellent customer service. If this sounds like you then please get in touch!
Key Service Advisor Duties & Responsibilities:
·As an experienced Service Advisor you are responsible to take service department bookings ensuring efficient workshop loading, whilst attending to all customer requirements in an efficient manner.
·Develop and maintain a high degree of departmental and inter departmental co-operation.
·To be pleasant and helpful to customers and colleagues at all times and to ensure that personal appearance is of the highest.
·Ensure flow of work through the workshop is smooth and profitable, allocating workload subject to availability and competence of technicians to maximise productivity
·Build positive relationships with the customer updating them frequently and reacting quickly to resolve any issues or variations to promise.
·Sell extra work to the customer, explaining the requirement and selling the benefits, gain authority to proceed
Service Advisor Qualifications & Desirable attributes:
·Dealership experience as a service advisor is essential (1 year minimum)
·Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System
·Full UK Driving Licence
·Must be fully customer focused, presentable and professionally dressed
To apply, please call or send your CV to Elysha Willis – firstname.lastname@example.org
Tel: 0333 222 5978 (mobile friendly) Mob: 07554 419 453