City of Edinburgh
+ OTE £25,000
0333 222 5978
14 days ago
Service Advisor (Automotive)
Salary: £18,000 - £23,000pa basic + OTE £25000pa
- ARE YOU AN EXPERIENCED SERVICE ADVISOR WITHIN THE AUTOMOTIVE INDUSTRY?
- DO YOU THRIVE IN A BUSY WORKING ENVIRONMENT?
- ARE YOU CUSTOMER DRIVEN AND APPROACHABLE IN YOUR CUSTOMER SERVICE SKILLS?
IF SO, THIS ROLE IS FOR YOU!
Our client is expanding and is seeking an experienced Automotive Service Advisor to manage all service walk-in enquiries, qualify service, outgoing calls and keep customers updated and happy within a very busy dealership environment. We want someone who is committed to offering consistent excellent customer service with every customer who enters the dealership.
The key Service Advisor responsibilities in this role are as follows;
·As an experienced Service Advisor you are responsible to take service department bookings ensuring efficient workshop loading, whilst attending to all customer requirements in an efficient manner.
·To develop and maintain a high degree of departmental and inter departmental co-operation.
·To be pleasant and helpful to customers and colleagues at all times and to ensure that personal appearance is of the highest.
·Ensure flow of work through the workshop is smooth and profitable, allocating workload subject to availability and competence of technicians to maximise productivity
·Build positive relationships with the customer updating them frequently and reacting quickly to resolve any issues or variations to promise.
·Sell extra work to the customer, explaining the requirement and selling the benefits, gain authority to proceed
Service Advisor Qualifications & Desirable Attributes:
·Must have dealership experience as a service advisor is essential (2 years minimum)
·Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System
·Must have a great attitude and be motivated to sell to customers
To apply please call or send your CV to Stefan Wyper – Stefan.firstname.lastname@example.org - Tel: 0333 222 5978 (Mobile Friendly) Mobile - 07393 231596