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Service Advisor

Service Advisor

  • Location

    Ipswich

  • Sector:

    Dealership

  • Job type:

    Permanent

  • Salary:

    £20k - 25k per year

  • Contact:

    James Smith

  • Contact email:

    James.smith@autoskills-uk.com

  • Contact phone:

    0333 222 5978

  • Salary high:

    25000

  • Salary low:

    20000

  • Job ref:

    JO0000013585

  • Published:

    5 months ago

  • Expiry date:

    2018-08-21

  • Startdate:

    ASAP

Service Advisor- Automotive
Salary Upto £20,000 - £25,000 OTE/BONUS
Location: IPSWICH

Are you a fully experienced Automotive Service Advisor?

This excellent opportunity has become available for an experienced service advisor. The service desk is extremely busy and you will be responsible for approximately 15 cars a day. Customer satisfaction is the most important aspect to this role

The Service Advisor is the first point of contact for our customers who need to be treated with all the respect and care you get from a top retailer. They call customers in advance of their visit to welcome them and ensure they are clear what they need to bring with them. On arrival the Service Advisor will take the customer through all the necessary paperwork ensuring they understand all the technical terms of the work that needs to be carried out. They are responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle. It is also their responsibility to take payment, sell additional products and follow-up with the customer the following day to ensure they are happy with the work completed.

The Service Advisor role is one of the busiest, most exciting and critical roles in our dealerships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding. Like us, you know that customer service isn't just about providing a service - it’s about building warm, trusted relationships.

Service Advisor Essential Skills:

•1 year’s background in a dealership or last independent garage essential
•Worked in a high volume service department
•Kerridge
•Must have exceptional customer service skills

Service Advisor Duties and Responsibilities

•Can deliver a world class customer experience
•You will need be very well presented
•Compliance to Policies and Procedures
•The ability to up sell additional work and service plans
•Excellent computer literacy and administration skills
•Great organisation and ability to communicate well
•Empathetic
•Flexible in approach
•Good communicator
•Balanced approach
•Ability to work within a team frame work
•Ability to take instruction
•Strong upselling experience and skills essential

To apply for this Service Advisor role please express your interest via a call or send your CV to James Smith james.smith@autoskills-uk.com - Tel: 0333 222 5978 (Mobile Friendly) Mobile – 07387103209