£27k per year
0333 222 5978
3 months ago
I am looking for an experienced Service Advisor to join a busy dealership in Hull.
Service Advisor Key Tasks:
·The service advisor is responsible for organising and scheduling the service work in the service department.
·Inform the customer who are in queue that they will be helped very soon.
·Inform the customers that their problem will be solved in what time
·Always be ready to provide the information that is asked by a customer.
·Maintain effective communication with customers (internal and external), Service Centre Manager and workshop colleagues
·Ensure the safety and security of people, vehicles and property at all times, reporting any known faults or hazards
·Agree appropriate vehicle collection and delivery arrangements with customers
·Up-sell additional products and services such as service plans and extended warranties to name a few
·Ensure allocated work is correctly programmed and that accurate information is passed to the workshop
·Build positive relationships with the customer updating them frequently and reacting quickly to resolve any issues or variations to promise.
·Sell extra work to the customer, explaining the requirement and selling the benefits, gain authority to proceed
Service Advisor Experience, Skill & Knowledge required:
·Must be highly proactive and self-motivated
·Technical knowledge of motor vehicles an advantage
·Commercial Knowledge an advantage
**This is an extremely busy dealership that requires someone who can cope well under pressure**
To be considered for this Service Advisor vacancy please APPLY NOW or contact Sam at Autoskills UK on 0771 7130 053 or E Mail: firstname.lastname@example.org