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Service Advisor

Service Advisor

  • Location

    Maidenhead

  • Sector:

    Dealership

  • Job type:

    Permanent

  • Salary:

    £25k - 32k per year

  • Contact:

    Laura Gill

  • Contact email:

    laura.gill@autoskills-uk.com

  • Contact phone:

    0333 222 5978

  • Salary high:

    32000

  • Salary low:

    25000

  • Job ref:

    JO0000013078

  • Published:

    5 months ago

  • Expiry date:

    2018-07-26

  • Startdate:

    ASAP

  • Consultant:

    #

SERVICE ADVISOR (Car Dealership)
Salary up to £25,000pa EXCELLENT £32,000 OTE
Location: MAIDENHEAD

MUST HAVE GOOD MOTOR INDUSTRY / OR DEALERSHIP EXPERIENCE

Our client, a well-respected, has an opportunity for a Service Advisor to join their busy team. Liaising directly with customers to arrange services for their vehicles, via inbound calls and walk ins, arranging job cards for technicians using specialist systems, maximising up selling opportunities with customers, offering an outstanding and thorough service for customers.

As a committed Service Advisor your duites are to consistently provide excellent service, manage all service telephone and walk-in enquiries, qualify service needs and diagnose vehicle running problems where appropriate. Establish understanding and an agreement with the customer of the work to be carried out. Continually communicate with the Service Manager to identify extra work and to monitor progress.

·Adhere to company procedures and brand standards.
·Complete invoices accurately, clearly and quickly.
·Check that all authorised work has been completed and charged. Handle all forms of payment accurately.
·Ensure the safety and security of people, vehicles and property at all times, reporting any known faults or hazards
·Agree appropriate vehicle collection and delivery arrangements with customers
·Ensure allocated work is correctly programmed and that accurate information is passed to the workshop
·Ensure flow of work through the workshop is smooth and profitable, allocating workload subject to availability and competence of technicians to maximise productivity
·Build positive relationships with the customer updating them frequently and reacting quickly to resolve any issues or variations to promise.
·Sell extra work to the customer, explaining the requirement and selling the benefits, gain authority to proceed
·Experience using Kerridge, One Link or Pinnacle

MUST HAVE GOOD MOTOR INDUSTRY / OR DEALERSHIP EXPERIENCE

To apply please express your interest via a call or send your CV to Laura Gill – laura.gill@autoskills-uk.com - Tel: 0333 222 5978 (Mobile Friendly) Mobile – 07775 874 670