SERVICE ADVISOR (Automotive)
SALARY PACKAGE / BONUS PACKAGE IS UP TO £28,000pa
LOCATION: BOOTLE

Our busy friendly client is expanding and seeking an Automotive Service Advisor to manage all service walk-in enquiries, qualify service, outgoing calls and keep customers updated and happy!

This is a fantastic opportunity to work as part of the customer service team of a growing business!!

The key responsibilities for a service advisor role are as follows;
·To take service department bookings ensuring efficient workshop loading, whilst attending to all customer requirements in an efficient manner.
·To develop and maintain a high degree of departmental and inter departmental co-operation.
·To be pleasant and helpful to customers and colleagues at all times and to ensure that personal appearance is of the highest.
·Ensure flow of work through the workshop is smooth and profitable, allocating workload subject to availability and competence of technicians to maximise productivity
·A Service Advisor to build positive relationships with the customer updating them frequently and reacting quickly to resolve any issues or variations to promise.
·Sell extra work to the customer, explaining the requirement and selling the benefits, gain authority to proceed
·Collect customer data for the Service Centre marketing database
·To upsell products and service plans to customers.
·Ensure customer comments are fed back to appropriate people
·Continually communicate with the Service Manager to identify extra work and to monitor progress
·Adhere to company procedures and brand standards.
·Complete invoices accurately, clearly and quickly.
·Check that all authorised work has been completed and charged. Handle all forms of payment accurately.
·Agree appropriate vehicle collection and delivery arrangements with customers
·Ensure allocated work is correctly programmed and that accurate information is passed to the workshop
·Experience using Kerridge, One Link or Pinnacle or similar DMS system

IF YOU HAVE SERVICE ADVISOR EXPERIENCE IN EITHER A MAIN DEALERSHIP OR AN INDEPENDANT GARAGE PLEASE APPLY!!!

To apply please express your interest via a call or send your CV to Kelsey White – kelsey.white@autoskills-uk.com - Tel: 0333 222 5978 (Mobile Friendly) Mobile - 07717 130052