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Service Advisor

  • Location

    Chiswick

  • Sector:

    Dealership

  • Job type:

    Permanent

  • Salary:

    Plus OTE/ BONUS £25,000pa

  • Contact:

    Mandy Grant

  • Contact email:

    Mandy.grant@autoskills-uk.com

  • Contact phone:

    0333 222 5978

  • Salary high:

    25000

  • Salary low:

    25000

  • Job ref:

    JO0000011910

  • Published:

    17 days ago

  • Expiry date:

    2018-06-06

  • Startdate:

    09/05/2018

AUTOMOTIVE SERVICE ADVISOR
SALARY BASIC BETWEEN £25,0000pa
BONUS PACKAGE IS UP TO £32,000pa
LOCATION: CHISWICK

You will work within our friendly after sales team supporting our Service Department and its customers through the various services we provide for our manufacturers. Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department

The Service Advisor duties and responsibilities:
·Booking motorcycles into the after sales department for servicing
·Informing customers of the progress of their motorcycle and any issues
·Advising on technical queries or issues
·Cross selling and up selling customer repairs and parts
·Finalising and processing the invoice on completion of required work
·Help contribute towards the team's daily workload.
·Processing invoices, paperwork and customer details.
·Liaising directly with customers providing excellent customer service.
·Maintaining, creating and changing the database.
·Be able to maintain a high consistency and quality of work.
·Communicating in a confidential, professional and appropriate manner.
·Continually develop your personal skills and knowledge.
·Performance measures will include Customer Satisfaction Scores and feedback to the department

The Service Advisor must be able to conduct the following:
·The ability to work independently and in a team within a busy, pressurised environment is essential
·Building customer relationships and communication skills are of extremely important
·Technical skills and experience are essential
·The successful applicant will be self-motivated, with a proactive approach to customer service
·Someone who will enjoy the challenge of influencing the success of the Services department
·A flexible approach to the role is required as the opportunity to become involved in other areas of the business is possible
·The ideal candidate must have Service Advisor experience from within the Motorcycle/Automotive trade
·You must be well presented and have excellent interpersonal and organisational skills
·You must be IT literate

To apply please express your interest via a call or send your CV to Mandy Grant – mandy.grant@autoskills-uk.com - Tel: 0333 222 5978 (Mobile Friendly) Mobile - 07717 130052