SERVICE ADVISOR
BASIC SALARY UP TO £25,000pa with OTE/BONUS UP TO £30,000pa
Location: WEST LONDON

We are looking for a customer service professional within the automotive industry to join our successful company as SERVICE ADVISOR, you will have a major part to play in achieving success by providing a professional service to our Service customers and Vehicle Technicians.
You must demonstrate exceptional customer service skills, up selling additional products, informing services and repair work to customers is essential, plus to maintain profitability and meet targets set. You must have the ability to upsell and have a consultative approach to selling. To maximise service department profitability ensuring customer awareness of all available workshop services. To ensure the highest level of customer care and satisfaction at all times.

Key Tasks
·Ensuring all job cards are raised accurately, detailing the work needed and ensuring that they have met the manufacturers’ standards required for warranty.
·Ensuring all customers have sufficient credit to enable all work advised to be carried out and authorities for work to be carried out are gained, where applicable.
·Ensuring all work has been carried out as detailed and charged for.
·Keeping customers updated of any changes to agree completion times and additional work required.
·Ensuring all Company Health & Safety procedures are strictly adhered to.
·Maintaining a high standard of personal appearance, ensuring corporate workwear is worn at all times and kept in good condition.
·Ensuring a consistent level of excellent customer service in line with company and manufacturer standards.
·Providing customers with accurate estimates and invoices, whilst fully explaining the work carried out by the service department.
·Ensuring that the service reception is staffed at all times to be able to greet customers at any time during business opening hours.
·Selling additional products, services and repair work in a professional manner and within set targets.
·Identifying any areas of lost sales and revenues and bringing them to your line manager’s attention.

Key Performance Indicators
·Ability to take control and make things happen!
·Must have self-motivated, have ambition and be able to hold your own!
·Making sure processes are followed and adhered to!
·Lots of initiative!
·Customer Satisfaction Index
·Compliance to Policies and Procedures
·The ability to up sell additional work and service plans
·Great organisation and ability to communicate well

To apply please call or send your CV to Mandy Grant – mandy.grant@autoskills-uk.com - Tel: 0333 222 5978 (Mobile Friendly) Mobile - 07717 130052