£24k - 28k per year
0333 222 5978
about 1 year ago
SERVICE ADVISOR (Automotive)
Basic Salary up to £24,000pa + OTE £28,000pa
“IF YOU ARE LOOKING TO JOIN A FRIENDLY, BUSY DEALERSHIP AND LOVE DEALING WITH CUSTOMERS, THEN PLEASE GET IN TOUCH!”
Our busy friendly client is seeking an experienced Service Advisor to manage all service walk-in enquiries, qualify service, outgoing calls and keep customers updated and happy!
We pride ourselves on Customer Service and have excellent reviews, your role will include liaising directly with customers to arrange services for their vehicles, via inbound calls and walk ins, arranging job cards for technicians using specialist systems, maximising upselling opportunities with customers, offering an outstanding and thorough service for customers. We want someone who is committed to offering consistent excellent customer service.
We will consider someone with STRONG customer service experience in another industry of 3 years and more.
The key responsibilities in this role are as follows;
·To take service department bookings ensuring efficient workshop loading, whilst attending to all customer requirements in an efficient manner.
·To develop and maintain a high degree of departmental and inter departmental co-operation.
·To be pleasant and helpful to customers and colleagues at all times and to ensure that personal appearance is of the highest.
·Ensure flow of work through the workshop is smooth and profitable, allocating workload subject to availability and competence of technicians to maximise productivity
·Build positive relationships with the customer updating them frequently and reacting quickly to resolve any issues or variations to promise.
·Sell extra work to the customer, explaining the requirement and selling the benefits, gain authority to proceed
·Collect customer data for the Service Centre marketing database
·To upsell products and service plans to customers.
·Ensure customer comments are fed back to appropriate people
·Continually communicate with the Service Manager to identify extra work and to monitor progress
·Adhere to company procedures and brand standards.
·Complete invoices accurately, clearly and quickly.
·Check that all authorised work has been completed and charged. Handle all forms of payment accurately.
·Agree appropriate vehicle collection and delivery arrangements with customers
·Ensure allocated work is correctly programmed and that accurate information is passed to the workshop
·Experience using Kerridge, One Link or Pinnacle or similar DMS system
AUTOMOTIVE OR DEALERSHIP OR LARGE INDEPENDENT GARAGE EXPERIENCE IS WELCOME!
To apply please express your interest via a call or send your CV to Laura Gill – firstname.lastname@example.org - Tel: 0333 222 5978 (Mobile Friendly) Mobile – 07775 874 670