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Service Advisor

Service Advisor

  • Location

    Yeovil

  • Sector:

    Truck & Bus

  • Job type:

    Permanent

  • Salary:

    negotiable salary DOE

  • Contact:

    Danica Oraf

  • Contact email:

    Danica.oraf@autoskills-uk.com

  • Contact phone:

    0333 222 5978

  • Salary high:

    22000

  • Salary low:

    18000

  • Job ref:

    JO0000009864

  • Published:

    about 6 years ago

  • Expiry date:

    2018-03-02

  • Startdate:

    02/02/2018

Service Advisor

South Somerset

My Client, a commercial dealership are looking to recruit a new Service Advisor for their start of the art depot in South Somerset.

Objectives of the Service Advisor

Convincingly convey the image of the commercial brand, mediating successfully between the customers needs and desires and the interest of the company.
Ensure customer satisfaction through professional manner, using their ability to remain reassuring to the customer during difficult situations.
To ensure that all company policies and procedures applicable to their area of responsibility are adhered to at all times.

Key responsibilities of the Service Advisor:

·Informing customers of their ongoing vehicle status
·Writing orders for repairs
·Entering additions / changes to customer database
·Handing over finished vehicles to customers
·Giving customers detailed explanations on extent of repairs
·Monitoring whether repairs are being carried out to the required delivery time
·Actively sell after-sales services
·Discussing and arranging payment with customers
·Booking in of vehicles to ensure continuity of workshop loading
·Provide advice on warranties and service requirements
·In the case of legally required inspections, explaining the necessary vehicle test requirements
·Arrange schedules for MOT / Vehicle inspections

Key Performance Measures for the Service Advisor:

·Effectively and politely liaising with customers regarding their vehicles status, payment and repairs
·Accurate booking of customer vehicles into the workshop
·Monitoring repair times
·Providing accurate advice on service requirements

The Service Advisor will require main dealer motor industry experience, commercial or HGV would be an advantage but not essential.

The salary is negotiable and not limited at £22000.00 for the right candidate. 

To apply for the Service Advisor role for this busy company then please apply to Danica at Autoskills UK on 07388 995 018 or alternatively email your CV to danica.oraf@autoskills-uk.com