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Service Administrator

  • Location


  • Sector:

    Truck & Bus

  • Job type:


  • Salary:

    £18k - 20k per year

  • Contact:

    Danica Oraf

  • Contact email:

  • Contact phone:

    0333 222 5978

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    27 days ago

  • Expiry date:


  • Startdate:


Service Administrator


My Client, a prestigious commercial dealership are looking to recruit a new Service Administrator for their state of the art depot in Cardiff.

Objectives of the Service Administrator

To produce an accurate invoice/claim to allow prompt payment

To provide effective day to day workshop administration from job card to invoice

To ensure all scanned job packs meet the manufacturers Warranty/R&M standard

To encompass a supportive role within general aftersales activities.

The Service Administrator will report to the Group Aftersales Admin Manager

Key Responsibilities of the Service Administrator:

·Audit job card packs in line with manufacturer guidelines
·Ensure all invoiced job packs are scanned in to file director against WIP number
·Submit eskulabs/one link requests as required
·Obtain and update order numbers
·To resolve account queries within 14 days of receipt
·To post and reconcile warranty/R&M payments on a weekly basis
·To resolve R&M/Warranty denials and queries within 5 days
·Maximise available hours to ensure sold hours targets are achieved
·To maintain WIP to agreed levels through out the month
·Ensure WIP remains current and that any aged WIP can be explained
·Ensure all claims submission time frames are adhered to
·Liaise with manufacturer as required via telephone, email etc

Key Performance Measures of the Service Administrator
·All job cards to be invoiced within 48 hours of completed repair

·R&M/Warranty claims to be submitted within 10 days from repair date

·WIP to remain current and at agreed levels

·Maintain labour sales in line with daily operating controls at all times

Key Requirements of the Service Administrator
·Motor industry experience is essential, preferably in an administrative role
·Kerridge experience is advantageous but not essential

This Service Administrator role is over a 40 hour week Monday to Friday and then every other Saturday form 08-00 - 13:00. 

This company offers constant training and progression, if you think that this Service Administrator role in this fantastic, prestigious and long standing commercial dealership is perfect for you then please contact Danica at AUTOSKILLS UK on 07388 995 018 or email