Senior Service Advisor
Salary up to £20,000pa plus Bonus/OTE up to £28,000pa
Location: Somerset

Are you an experienced Service Advisor / Senior Service Advisor looking to progress in our Franchise Dealership? Are you a Customer Service Professional? Apply now.

Our Client is looking for a Senior Service Advisor to join their team and show off their Customer Service Skills. You will be dealing with Customers and their requests daily and must always be working to your best abilities to keep our Dealerships great Customer Service Ratings

Key Tasks
·Ensuring all job cards are raised accurately, detailing the work needed and ensuring that they have met the manufacturers’ standards required for warranty.
·Ensuring all customers have sufficient credit to enable all work advised to be carried out and authorities for work to be carried out are gained, where applicable.
·Ensuring all work has been carried out as detailed and charged for.
·Keeping customers updated of any changes to agree completion times and additional work required.
·Ensuring all Company Health & Safety procedures are strictly adhered to.
·Maintaining a high standard of personal appearance, ensuring corporate workwear is worn at all times and kept in good condition.
·Ensuring a consistent level of excellent customer service in line with company and manufacturer standards.
·Providing customers with accurate estimates and invoices, whilst fully explaining the work carried out by the service department.
·Ensuring that the service reception is staffed at all times to be able to greet customers at any time during business opening hours.
·Selling additional products, services and repair work in a professional manner and within set targets.
·Identifying any areas of lost sales and revenues and bringing them to your line manager’s attention.

Essentials
·Outstanding Customer Service Skills
·Understanding of how the Service Advisor role works within the Motor Industry
·Ready for a challenge

To apply please call or send your CV to Elysha Willis– elysha.willis@autoskills-uk.com - Tel: 0333 222 5978 (Mobile Friendly) Mobile – 07554 419 453