£25k - 28k per year
0333 222 5978
4 months ago
Senior Service Advisor
Location: East Yorkshire
Salary: £25,000pa up to £28,000pa
Monday to Friday 8:00am – 5:30pm
Saturday 8:00am - 12:00pm
Our client is seeking a Commercial Vehicle Service Advisor / Senior Service Advisor / Workshop Controller / Workshop Supervisor for a successful workshop in East Yorkshire.
Commercial Vehicle Service Advisor / Senior Service Advisor / Workshop Controller / Workshop Supervisor Responsibilities include:
·Supervising and motivating our team of Service Technicians and pro actively reviewing daily workload to seek opportunities that will help drive performance.
·Maintaining high levels of customer satisfaction by implementing quality checks, resolving any issues, and re-assuring customers by providing all necessary information and advice.
·Supervises the daily time keeping of technicians and manages authorised absence to ensure a consistent level of attendance
·Writing orders for repair work
·Monitoring the repair process and keeping all customers informed.
·Up selling after sales services
·Maintaining relationships with vehicle manufacturer and providing technical information for Technicians during repair operations
·Complying with Health & Safety regulations and ensuring high standards of housekeeping and security are achieved and maintained within the workshop and surrounding areas
Commercial Vehicle Service Advisor / Senior Service Advisor / Workshop Controller / Workshop Supervisor requirements:
·Prior experience as a Commercial Vehicle Service Advisor / Senior Service Advisor / Workshop Controller / Workshop Supervisor is preferred
·Ability to work calmly under pressure and manage a workshop
·A working knowledge of automotive technology, warranty systems and the brand would be beneficial
·The ability to exceed targets and deadlines is a must.
·Excellent communication skills
·Second to none Customer Service skills
·Enthusiasm and is hard working
·Self-motivated and a team player
·Previous Technical / Mechanical background would be a clear advantage
·Motor trade experience is essential
·A full, valid and clean UK driving license
·Computer literate including Microsoft Office
To apply, please send your CV quoting Senior Service Advisor to Sam Barber
Or call Mob: 07717 130 053
Auto Skills UK – See our website for details.