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Senior Service Advisor

  • Location

    Castleford

  • Sector:

    Dealership

  • Job type:

    Permanent

  • Salary:

    OTE up to £30,000

  • Contact:

    Kelsey White

  • Contact email:

    kelsey.white@autoskills-uk.com

  • Contact phone:

    0333 222 5978

  • Salary high:

    24000

  • Salary low:

    18000

  • Job ref:

    JO0000014552

  • Published:

    12 days ago

  • Expiry date:

    2018-10-04

  • Startdate:

    06/09/2018

SERVICE ADVISOR (Automotive)
Basic Salary: £18,000pa - £24,000pa PLUS OTE / BONUS
Location: CASTLEFORD
Benefits – GREAT UNCAPPED BONUS SCHEME, LOOKING FOR SOMEONE THAT IS HIGH ENERGY LOOKING FOR A CHALLENGE….


The successful applicant will have Dealership experience, be able to deliver high levels of customer care both face-to-face and on the telephone, work well in a team and under their own initiative and thrive under pressure working to tight deadlines and be confident in up-selling in order to maximise bonus opportunities


The Senior Service Advisor is the first point of contact for our customers who need to be treated with all the respect and care you get from a top retailer. They call customers in advance of their visit to welcome them and ensure they are clear what they need to bring with them. On arrival, the Senior Service Advisor will take the customer through all the necessary paperwork ensuring they understand all the technical terms of the work that needs to be carried out. They are responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle. It is also their responsibility to take payment, sell additional products and follow-up with the customer the following day to ensure they are happy with the work completed.


The Senior Service Advisor role is one of the busiest, most exciting and critical roles in our dealerships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding. Like us, you know that customer service isn't just about providing a service - it’s about building warm, trusted relationships.


Duties and Responsibilities
·Can deliver a world class customer experience
·You will need be very well presented
·Compliance to Policies and Procedures
·The ability to up sell additional work and service plans
·Excellent computer literacy and administration skills
·Great organisation and ability to communicate well
·Empathetic
·Flexible in approach
·Good communicator
·Balanced approach
·Ability to work within a team frame work
·Ability to take instruction


AN EXCELLENT ATTITUDE, STRONG UPSELLING EXPERIENCE AND SKILLS ARE ESSENTIAL


YOU MUST HAVE DEALERSHIP OR MOTOR INDUSTRY EXPERIENCE


To apply please express your interest via a call or send your CV to Kelsey White – kelsey.white@autoskills-uk.com - Tel: 0333 222 5978 (Mobile Friendly) Mobile – 07741 163090