SENIOR SERVICE ADVISOR (Automotive)
LOCATION: Romford
SALARY: £26,000 Basic + OTE / BONUS £32,000pa 

Our client is looking for an experienced Automotive Senior Service Advisor in the local area working within a fantastic franchise. This company prides themselves on customer service and is currently looking for a new service advisor to expand in their team and help to grow a fast thinking, friendly service department.

This is a busy department working within a fantastic franchise, so if you have experience dealing with high volumes of customers whilst providing top customer service, this role is just for you!

SENIOR SERVICE ADVISOR DUTIES & RESPONSIBILITIES:
·Providing estimates, booking and schedule-in service and repair work and accurately invoice for work carried out.
·Keeping customers informed and up-to-date at every stage, you’ll advise of completion times, any delays and quickly respond to any questions or queries.
·You’ll prioritise effectively to ensure that customer whose vehicles may need extra work are contacted in a timely manner, and advised on a recommend a course of action, maximising service department profitability.
·In addition you will ensure customers are fully informed of all available extras, accessories and value added products by using professional sales and customer service techniques.

SENIOR SERVICE ADVISOR SKILLS AND & QUALIFICATIONS:

·Experience within a similar dealership / large independent environment
·Experience working within a high volume environment essential
·Kerridge / 1 link / DMS experience preferred
·Fantastic customer service and a passion for helping delivering a top customer service
·Main / Franchised dealership experience
·Passion for the motor trade
·Full clean UK Driving Licence

To apply for this service advisor role please email an updated CV to mandy.grant@autoskills-uk.com or call (mobile) on 07717 130052 or (mainline) 0333 222 5978.