Parts Manager / Heathrow

I am currently recruiting for an experienced parts manager to join a well established commercial dealership.



Objectives

·Deliver an outstanding parts service to all customers, both internal and external
·Achieve and strive to exceed all targets and parts sales objectives through a well-developed and motivated parts team
·Achieve a significant market share, through maximum sales of parts to trade and retail outlets and other Van Centre departments
·Maintain agreed profit margins and return on investment
·Help Van Centre to achieve industry-leading standards of process efficiency
·Ensure departmental compliance with company policies and industry guidelines


Measures

·Sales vs. objectives
·Profit on sales
·VQM/Van Centre audit
·Customer satisfaction (CEM) and retention (repeat purchase)
·Staff retention





Other Tasks

·Any other reasonable duties appropriate for the level of the job, as required by the business.


Person Specification

Key Competencies

Managing People
Intellectually aware of and has a belief in the value of the human asset to current and future business success. Has the skills to draw the best performance from the people (s)he manages and/or interacts with, in a manner that builds relationships and team spirit.

Consumer and Market Focus
Prioritises the need to have an understanding of the relevant consumer and local market influences. Possesses an energy and genuine regard for the importance of the customer to the sustainability of the business and the Brand and ensures procedures and attitudes are in place throughout their area of responsibility to deliver excellent levels of service.

Business and Commercial Know-How
Effectively analyses and interprets all types of commercial data, in order to accurately diagnose and put in place appropriate solutions to ensure business success and growth. Has the ability to anticipate and act pro actively as well as responsively.

Strategic Development and Planning
Has the ability to see the bigger picture and envisage the longer term implications of actions and ideas. Whilst (s)he must focus on maximising the potential of their area of responsibility today, (s)he must also have an eye for opportunity, plan for the future and be able to manage some strategic risks.

Personal Impact
Possesses the personal impact and stature of a professional business person. Has the essential skills to make an impact with a range of people and possess a level of self-awareness that enables them to adapt their style to suit different requirements.

Brand Alignment
Knowledgeable of and aligned to the Brand, acting as trustworthy ambassador in the eyes of the customer, staff and peers. Runs their area of responsibility in a manner that honours the Brand values and supports Brand strategy in all that it does.




Personal Qualities
·Leadership
·Empathy and tolerance
·Ethical behaviour
·Responsibility
·Open-mindedness
·Self-confidence
·Interpersonal skills
·Customer orientation
·Process orientation
·Ambition
·Professional appearance
·Financial acumen


Education
·Minimum GCSEs in Maths and English
·A levels or vocational qualifications e.g. NVQ, Level 3, Parts Distribution and Supply, Level 4, Management etc. desirable
·Prepared to work towards qualifications for career advancement/consolidation

Experience
·Parts management and marketing experience within the commercial vehicle motor industry
·Proven track record in managing people and systems
·Proven track record of working with figures
·Knowledge of vehicle legislation, consumer legislation and trade practices
·Clean driving licence
·Computer skills, including experience of operating word processing and database packages, email and internet



If you are interested in this position please call Will @ Autoskills UK 07741658532 or apply with a
up to date CV