Commercial Vehicle Qualified Technician/ Heathrow/ LCV TECH





objectives
·Accurately and skilfully undertake the repair and servicing of commercial motor vehicles
·Work with other departments in the Van Centre to facilitate the servicing and repair of commercial vehicles
·Detect and diagnose any additional faults for further repair
·Ensure all work is completed safely and complies with van Centre, manufacturer and industry guidelines
·Fulfil all tasks to the customer’s complete satisfaction

Measures
·Departmental complaints log
·Repeat service visits / ‘fixed right first time’ log
·Retailer audit against standards and guidelines
·Customer satisfaction (CEM)







Key Tasks

Objective: Accurately and skilfully undertake the repair and servicing of motor vehicles
·Analyse work orders to identify what work has been agreed; seek clarification from the Service Advisor if a work order is not clear or seems incorrect
·Evaluate the condition of the vehicle
·Document completed work orders, ensuring hours and materials used are accurately and appropriately recorded and all warranty material is kept and returned to the Warranty Clerk
·Perform repair work as directed and in accordance with established and documented procedures, as well as conducting routine service work on all makes of vehicle
·Minimise wastage of all materials, oils and fluids
·Undertake all other tasks and responsibilities as requested by the Workshop Controller and the Service Manager


Objective: Work with other departments in the Van Centre to facilitate the servicing and repair of vehicles
·Determine which parts and tools will be required for a given repair or service and ensure their availability
·Inform the Service Advisor and the Parts department if a part needs to be ordered
·Ensure the security of all inventories and analyse the quality of parts


Objective: Detect and diagnose any additional faults for further repair
·Test vehicles and provide diagnostic reports to the Workshop Controller and service reception
·If further work is required alert the workshop controller and follow the necessary steps for making sure the customer is contacted
·Observe, recognise and report on vehicle and component serviceability


Objective: Ensure all work is completed safely and complies with Van Centre, manufacturer and industry guidelines
·Ensure vehicles comply with industry safety standards when returned to customer and any faults have been reported and noted on the job card
·Ensure all health and safety, environmental and recycling policies, plus all internal policies and procedures are adhered to, focusing on customer needs and building upon the professional reputation of the retail facility
·Check the condition and ensure the correct maintenance of tools, equipment and other materials in accordance with company policy
·Ensure all policies and practices are followed adhering to the retail and wholesale standards to build upon the professional reputation of the Van Centre


Objective: Fulfil all tasks to the customer’s complete satisfaction
·Interact directly with customers when requested, to explain vehicle problems and the corrective action taken
·Safeguard and protect the customer’s vehicle and its contents while being repaired or serviced, ensuring adequate protection is used in every vehicle during service and repair
·Receive customers courteously, in line with the Volkswagen quality programme
Key Competencies

Customer Focus
·Approach every situation with a desire to understand and deliver
·Listen effectively and communicate clearly
·Use every contact with the customer to build a relationship
·Take responsibility for ensuring nothing is left to chance
Operational Focus
·Contribute to good housekeeping
·Contribute to maintenance of health and safety
·Care for the customer’s vehicle
·Complete paperwork thoroughly
·Make initial inspection of the vehicle
·Diagnose vehicle faults
·Make quality check at end of work
·Use technology effectively
·Monitor own performance
·Create and maintain positive working relationships
·Contribute to improved service processes
Business Focus
·Work with other areas of the business to improve Van Centre profit and customer care
·Appreciate the impact of wider business issues on the Van Centre and customer
·Represent the Volkswagen Commercial Vehicle brand




Personal Qualities
·Analytical thinking
·Empathy and tolerance
·Ethical behaviour
·Responsibility
·Open-mindedness
·Self-confidence
·Customer-orientation
·Professional appearance

Education
·City and Guilds Part 3 or NVQ, Level 3, Motor Vehicle

Experience
·Previous experience in a similar role
·Proven track record in vehicle repair and servicing
·Clean driving license
·Computer skills, including experience of operating technical vehicle repair software

Shift Pattern

Service Technician (3 x 12.5 hours shifts on 4 days off per week, with 4 bank days to be completed in each quarter)

Heathrow branch

£12.00 - £15.00 depending on experience plus bonus

Shifts ; Mon – Wed 7.00am – 7.30pm

Thurs – Sat 7.00am – 7.30pm (shift patterns change every 6 weeks)


If you are interested in this role please call Will @ Autoskills UK 07741658532 or apply with an up to date CV.